Creative Conflict Management for Small Businesses.
Because of her Masters in Psychology, a former boss asked her to facilitate a “session” with a conflict-ridden team. After that, Susan emerged as a conflict management “go-to” person. In this workshop, Susan provides conflict management tools, focusing on situations and aspects of conflict that are unique to small businesses

Topics:

• Cost of non-productive conflict
• “This situation is going-to-get-out- of- control” indicators
• Policies business owners can implement to decrease nonproductive conflict
• Three basic, easy-to-learn conflict management skills

Topics:

• Focus on what you really want
• Expand the shared “Pool of Meaning”
• Make it safe

Winning Work Team Category – Is Your Team In It?
Through working with dozens of work teams, Susan has learned that successful teams share certain behaviors. When teams that haven’t practiced these behaviors in the past learn to implement them, amazing things begin to happen.

Topics:

• Team Mythology: What’s your myth?
• Structure: Who are the real leaders?
• Roles: Whose line is it, anyway?
• Coalitions: Who’s in the featured faction?
• Five Simple Steps to Successful Teams